Document FAQs

How do I order Resale Document?

We process all association resale document orders through our website, StevensonWilliamsCo.com, under the RESALE DOCUMENTS menu tab, click ORDER DOCUMENTS.

• • • If you have not done so previously, the page that opens will require you to create a Login. Click SIGN UP HERE to create your Login.
    • Once logged in, enter the property address as directed, click search, then from the list that populates click on the subject property.
    • If selling the property, click PACKAGES, on the page that opens scroll down to RESALE PACKAGE and select it, click ADD then follow directions from any prompts that open.
    • Your resale package includes a lender questionnaire, click LENDER QUESTIONNAIRES and select the questionnaire you require. Contact your potential purchaser or their agent to determine which lender and questionnaire they require. If no questionnaire is required, as in a cash sale, search for and select any GENERIC questionnaire.
    • After adding the questionnaire to your order, click NEXT. Complete the page that opens, Requestor and Shipping Options, all fields marked * are required.
    • Once the page is complete, click PAYMENT OPTIONS.
    • On the page that opens, Shipping and Payment Options, select the payment method you wish to use, NOTE ANY PROMPTS THAT OPEN and complete the form. All fields marked * are required.
    • After completing the payment screen click REVIEW ORDER.
    • On the page that opens, REVIEW WHAT YOU ARE ORDERING AND ANY ADDITIONAL INFORMATION. At the bottom of the page check that you have read the terms and agreements. Then click SUBMIT ORDER.

For technical assistance with an order (e.g., downloading documents, uploading questionnaires) contact Association Ready via email at [email protected] or call 1-888-497-8832.

After you have placed and paid for your document order, you will receive an email confirmation with a transaction ID and downloading instructions. You will have immediate access to pre-prepared association documents.

There is approximately a 10+ business-day turnaround on non-rush orders for certificates and questionnaires. Resale Certificates and Lender Questionnaires are drafted for your specific transaction and will be made available when complete. You will receive an email notification as each document is released.

How can I get assistance with placing and retrieving an order?

Please contact Association Ready via email at Support@AssociationReady.Com or call 1-888-497-8832 for support with placing and retrieving orders.

Why do I need to order a Resale Package?

Under TITLE 68 OF THE PENNSYLVANIA CONSOLIDATED STATUTES, THE UNIFORM CONDOMINIUM (OR PLANNED COMMUNITY) ACT, whenever the sale of a unit occurs within a condominium or planned community association the seller is required to provide the buyer with a package of documents. This Resale Package will include a complete set of governing documents, financial reports, budget, proof of the association’s insurance, an estoppel with a Resale Certificate and Receipt for Certificates, a lender questionnaire. We also include any other documents the Association deems important for an owner to have.

What is the turnaround time on Resales Certificates and Lender Questionnaires?

Turnaround ranges from 1 to 15+ days, depending on order type, payment method, and volume.

NON-RUSH orders paid by credit card are completed in approximately 10+ business days. Non-rush orders paid by check are completed in approximately 15+ business days. Regardless, there is no guaranteed completion time for non-rush orders.

RUSH orders paid by credit card will be completed in the time frame specified when ordering. Rush orders paid by check will require approximately an additional 5-10 days to complete, dependant the delivery time for the carrier you have chosen. The day an order is placed is counted as zero, the counter starts the following business day.

What is the price of a Resale Package?

A Resale Package costs $395.00, plus a convenience fee if paying by credit card.

What is the price of a Lender Questionnaire?

Ordered separately from a Resale Package, the fee for a Lender Questionnaire or addendum varies depending on length plus a convenience fee if paying by credit card.

100 max questions: $175.00

300 max questions: $250.00

400 max questions: $325.00

What is the price for a Rush order?

Rush fees are tiered.

1-2 business days: $300.00

3-4 business days: $200.00

5-6 business days: $150.00

7-9 business days: $100.00

10+ days, Non-rush: No additional charge

Which questionnaire should I order?

We cannot advise you on which lender questionnaires to select. You can obtain that information from the buyer or their representative, or from your lender if refinancing.

If the lender or their questionnaire do not populate, you, a potential buyer, or lender, must contact Association Ready DIRECTLY at [email protected] or call 1-888-497-8832 to make arrangements to upload their information.

We do not manage the uploading of lender questionnaires. We are not responsible for the ordering of incorrect lender questionnaires.