How can I get assistance with placing and retrieving an order?
Why do I need to order a Resale Package?
Under TITLE 68 OF THE PENNSYLVANIA CONSOLIDATED STATUTES, THE UNIFORM CONDOMINIUM (OR PLANNED COMMUNITY) ACT, whenever the sale of a unit occurs within a condominium or planned community association the seller is required to provide the buyer with a package of documents. This Resale Package will include a complete set of governing documents, financial reports, budget, proof of the association’s insurance, an estoppel with a Resale Certificate and Receipt for Certificates, a lender questionnaire. We also include any other documents the Association deems important for an owner to have.
What is the turnaround time on Resales Certificates and Lender Questionnaires?
Turnaround ranges from 1 to 15 days, depending on order type, payment method, and volume.
Depending on order volume, non rush orders paid by credit card are completed in approximately 7+ business days. Non rush orders paid by check are completed in approximately 13 to 15 business days. Regardless, there is no guaranteed completion time for non rush orders.
Depending on order volume, rush orders paid by credit card will be completed in 1 to 3 business days. Rush orders paid by check are completed in approximately 7 to 10 business days.
What is the price of a Resale Package?
A Resale Package costs $395.00, plus an $11.00 convenience fee if paying by credit card.
What is the price of a Lender Questionnaire?
Ordered separately from a Resale Package, the cost of a Lender Questionnaire is $155.00, plus an $11.00 convenience fee if paying by credit card.
What is the price for a Rush order?
There is an additional $85.00 charge for rush orders.
Are there directions for ordering documents?
Instruction and information to order documents can be found here https://stevensonwilliamsco.com/resale-and-community-document-order-instructions/
How do I order documents?
Stevenson, Williams processes all document orders online. Documents can be ordered here https://stevensonwilliamsco.com/order-documents/
What questionnaire do I need to order?
We cannot advise you on which lender questionnaires to select. You can obtain that information from the buyer or their representative. If the lender or their questionnaire do not populate, you must have the buyer direct their lender to contact Association Ready DIRECTLY at [email protected] or call 1-888-497-8832 to make arrangements to upload their information. If you have a PDF of the required questionnaire you can upload it yourself on the ordering page. We do not manage the uploading of lender questionnaires. We are not responsible for the ordering of incorrect lender questionnaire forms.
We’d love to hear your story and answer questions about how we can help you!